The practice makes extensive use of computers to keep administrative and clinical information about patients. We are registered under the Data Protection Act. All patients have the right to access information kept on them.
The doctors, nurses and all other members of staff operate a strict policy of patient confidentiality. You should therefore feel comfortable in disclosing any information you think is important in the knowledge that all information is protected and will not be released to anyone without your consent.
We try to make sure that our facilities are suitable for disabled people. If you have any concerns please let the receptionist know when booking the appointment.
We operate a policy of zero tolerance of violence towards staff and patients at the surgery. If a situation occurs we will remove that patient from our list.
Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply contact the practice manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.