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Noticeboard

Appointments
Morning Surgeries start at 8:30am and afternoon surgeries at 2.00pm.  Appointments can be made by booking at reception, calling the surgery on 01598 753226 or via our online appointment booking system. Appointments are at ten minute intervals.

Telephone Advice
Sometimes a telephone call will avoid the need for a consultation. If you wish to speak to a doctor, please ask the receptionist to request that the doctor calls you back. It would be helpful if you could indicate the degree of urgency.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Latest News

Healthy People Latest Issue

please click here to view the latest issue

MISSED OUR FLU CLINICS for 2017?

Don't worry.  We can still get you vaccinated.  If you are entitled to a FREE Flu Vaccine on the NHS please do contact us to arrange an appointment with Sister Dawn Marks to have your vaccine administered.  The forecast is that 2017 will be a bad year for the flu so we do urge you to consider having this done.  If you are entitled but do not wish to have it, please let our Patient Services Team know and they will code your record accordingly.

VACANCY - PATIENT SERVICES ADVISOR - POST NOW FILLED
 (16+ hours per week with flexibility to cover holidays and sickness)
Do you like a busy environment working with members of the public in a varied role? Are you proficient in the use of computers and have good interpersonal skills on the telephone, via email and in person. Then you could be the person we are looking for. For more information or to apply
please telephone 01598 753226;
email D-CCG.Lynton@nhs.net or call in the surgery. ...
Dont delay applications close on 22nd September

Healthy People September Issue

Please click here to view this issue

Flu Clinics 2017

Flu clinics will be held at the surgery on Saturday 23rd September and Saturday 7th October.  Those eligible please contact us to book.

Healthy People July Issue

please click here to view the latest issue

The Community Primary-Care Car:

 

The purpose of the vehicle:

The car is an extension of existing Complex Care Teams and the Rapid Intervention Centre (RIC). It’s role is to work across a geographical area (see below) assigned to the GP practices in that area. The staff skills (see below) make them an ideal tool for managing complex patients in the community; working to the GP on the day acting as their “eyes-and-ears” initially and then to implement plans for patients to avoid unnecessary trips to A&E and possible admissions. It is envisaged that many of the patients will be in care homes but they may be living in their own home too. The team have a proven track record of delivering good quality care and because of the nature of their role can re-visit patients on subsequent days giving much needed follow-up and reassurance to both the patients and GP. Feedback from Care Homes has been very positive around increasing training and awareness in home staff to assist with care overall. The team has already won numerous awards as they have developed the model (see Quality below). Examples of skills in Care Homes is included at the end of this document.

 

Due to the vehicle (see below) and the nature of the staff (see below) there is an agreement in place that the car can and will act as a co-responder for the 999 ambulance service where appropriate and suitable. This should not be the majority of their work. The evidence so far is that this aspect works well and is safe, good quality and not high volume.

 

N.B. this an innovative scheme that blurs boundaries, but it should be noted it a Community Scheme that has side-benefits for 999 response not a pure 999 solution.

 

The vehicle:

The vehicle is a former SWASFT 999 Rapid Response Vehicle (RRV) which is liveried and has the option to respond with blue-lights if required as it has a trained paramedic on-board. The equipment carried is exactly the same as a 999 RRV plus some basic lifting equipment to assist with fallen patients. A list of equipment is included at the end of this document.

 

The team:

In its current form from January 2017 – it is a very experienced former SWASFT paramedic from the North Devon area and a very experienced Community Nurse. Both staff are employed wholly by North Devon Healthcare Trust (NDHT). The good fortune of having a SWASFT Paramedic joining has allowed a new dimension to open-up and in a co-produced move; SWASFT provide the vehicle continuing training and validation and access to all of the Paramedic’s (former) SWASFT systems – radio etc. The Staff nurse is fully integrated with the rest of the hospitals Health and Social Care Community team(s).

 

The hours:

These will be primarily to match Primary Care on Monday to Friday but it should be noted: There are two individuals that make this scheme work who are contracted 37.5 hrs per week and are based out of Bideford Ambulance station. Both have some days off booked in August which needs covering. As previously described the daily hours and dispositions will be a joint decision between the local GPs and the Team so as to get the most benefit for the local population.

 

Geographical Area:

In general, across two or more GP-surgeries within a defined area. Specifically for Lynton and Combe-Coastal (Ilfracombe) practices under the control of the GP’s working together. The exact geographical boundary will depend on the GP’s registered population, but is, by the nature of practices, broadly defined and understood. The development of a defined area helps focus the team and reduce distance between each patient giving more time per patient.

 

Quality:

This model has developed based upon the views of the staff responding to patient’s needs from the NDHT Care Home Team. This team has won already numerous awards for its innovation, education and care:

 

http://www.northdevonhealth.nhs.uk/2016/11/trusts-care-homes-team-wins-first-prize-at-the-queens-nursing-institute-conference/

 

http://www.northdevonhealth.nhs.uk/2016/12/inspiring-conference-held-by-trusts-care-homes-team/

 

http://www.northdevonhealth.nhs.uk/2016/03/trust-wins-two-more-awards-for-work-to-train-and-educate-staff-at-care-homes-in-northern-devon/

 

Areas of Care Home Expertise:

  • Prevention of pressure damage
  • Urinary tract infections and catheter acquired urinary tract infections
  • Management of urinary catheters
  • Skin care
  • Swallowing and prevention of choking
  • Dehydration
  • Management of diabetes
  • Management of Constipation
  • Pneumonia
  • Falls prevention
  • Hoist use and sling insertion
  • Bed reposition and slide sheet use
  • Dementia
  • Sepsis
  • Documentation implementation support, including use of risk assessments 

RRV Equipment List:

Defibrillator, ECG, Lifting equipment e.g. Mangar Elk/Camel

Nursing equipment: dressings, etc

O2, Entonox,

Drugs for cardiac cases, pain-relief, breathing difficulties etc

Specialist paediatric equipment.

**********

Vacancy: Patient Services Administrator (16 + hours per week)

Become a member of our Patient Services Team providing an essential point of contact for our patients or their representatives. We are looking for someone with:

  • A friendly, sympathetic, reassuring manner
  • Excellent communications skills with all age groups
  • An ability to work well on your own or as part of a team using your own initiative
  • A flexible approach with an ability to prioritise as circumstances dictate
  • At least 3 GCSE grades C or above particularly in English and Mathematics

Are you:

  • Competent in the use of computers, particularly Microsoft Office programmes, email and the internet
  • Experienced in administration (not essential)
  • Reliable and punctual
  • Smart in appearance
  • The soul of discretion with the ability to deal with highly confidential information
  • Able to absorb & disseminate information quickly & accurately

Then we are interested in finding out more about you:

For further information including application form, job description and person specification contact Sarah Stapleton, Practice Manager, Lyn Health Medical & Minor Injury Service, Burvill Street, Lynton, Devon. EX35 6HA. Email: D-CCG.Lynton@nhs.net; Tel: 01598 753226.  

Applications close: Sunday 21st May @ 6pm

New CQC Rating published

Following a recent focused visit by the Care Quality Commission we are pleased to say we have satisfactorily addressed the issues they raised following the inspection in August 2016 and we are now rated as good.  To read the full report please follow the link at the bottom of our home page.

Healthy People March Issue

please click here to view the latest issue

Healthy People Special Issue

please click here to view the latest issue

Healthy People

please click here to view the latest issue

361 Energy.

At the last PPG meeting they came and gave a presentation.  Here is the contact details for anyone wanting their assistance.

361 energy

Here is the latest issue of 'Healthy People'

please click here to view

Here is the latest issue of 'Healthwatch Devon'

Please click here to view

12.01.17 - Vacancy for receptionist please see further information - vacancies

We will be CLOSED

On Wednesday 25th January 2017 from 12.30.  If you require medical assistance during this time, please contact 999 in an emergency situation or 111.  The MIU will be open as usual during this time.

Here is the December issue of 'Healthy People'

Please click here to view.

Here is the latest issue of 'Healthwatch Devon'

Please click here to view

Here is the latest issue of 'Healthy People@

Please click here to view

Latest Issue of Devon's 'Your Future Care'

Please click here to view

Hypnotherapy

Heidi Hardy is a qualified Solution Focused Hypnotherapist. This type of hypnotherapy is a natural, relaxing method to help people to improve their physical, emotional and mental wellbeing, and is suitable for just about everyone. Heidi trained at the well respected Clifton Practice in Bristol. She is now dedicated to helping others change their lives in a straightforward and positive way.

 HYPNOTHERAPY CAN HELP … Anxiety & Stress, Panic Attacks, Depression, Confidence & Self Esteem, Weight Loss, Insomnia, Phobias, IBS, Stop Smoking and many other issues.

 To book an initial consultation Heidi’s contact details are:

(01598) 752799 or 077121 82787

hypnotherapy@heidihardyhypnotherapist.co.uk 
www.heidihardyhypnotherapist.co.uk

HEIDI HARDY, Solution Focused Hypnotherapist HPD, DHP, SFBT Sup (Hyp), MAfSFH

Healthwatch Devon

Please CLICK HERE for the Autumn edition of Healthwatch Devon

We will be CLOSED

On Thursday 13th October 2016 from 12.30.  If you require medical assistance during this time, please contact 999 in an emergency situation or 111.  The MIU will be open as usual during this time.

Passports 

It is with regret that we have to advise that GP's are no longer able to countersign passports. A number of people have had their applications turned down so we are advised not to do them as GPs. Please follow the guidance issued in the passport application packs.

No passport

Healthy People Newsletter

The September issue of Healthy People is now available.  Click Here to view it.

Flu Clinics.....

Clinics are now bookable at Reception for

Saturday 1st October and Saturday 12th November.

Please contact us to book if you are eligible for a FREE NHS Flu Vaccine.

Healthwatch Devon

To view the latest information from Healthwatch Devon please Click Here

Healthy People Newsletter

The August issue of Healthy People is now available.  Click Here to view it.

Healthwatch Devon

To view the latest information from Healthwatch Devon please Click Here.

Healthy People Newsletter

The July issue of Healthy People Newsletter is now available. Please Click Here to view it.

Do you have a Mobile Phone?

We ask that you update us with your mobile phone number.  The benefit to you is that we will text you a reminder of your appointments and also at times will remind you if you are entitled to vaccinations (ie Flu/Shinges) .  To let us know please pop into Reception or call us on 01598 753226.

Healthy People Newsletter

The latest Healthy People Newsletter is now available. Click Here to view. It contains a variety of information about the resources and plans for the local health care.

Vacancy

Medical Receptionist/Administrator - please see under Further information and Vacancies for more information and how to apply

Footworks Podiarty

From Thursday 9th June there will be a podiatrist treating at Lynton Health Centre every six weeks, providing a comprehensive, professional foot care service for all ages, in a friendly environment.

We can give treatment and advice for management of:  Bunions, Heel and arch pain, Corns and callus, Verrucae, Nail care for all conditions, Diabetic feet, Foot injuries, General foot MOT's, Walking, assessments and orthotic therapy. 

Initial consultation fee is £30 and this includes taking a medical history, advice and treatment of all presenting problems. Subsequent appointments cost £27.

Consultation time is 30 minutes.  Please ask at reception to book an appointment.  

FIRST CLINIC THURSDAY 9TH JUNE 2016

May Bank Holiday Hours

The GP Surgery will be CLOSED on Bank Holiday Monday (30th May 2016).  For care and advice during this period please contact the out of hours service on 111 or in the event of an emergency 999.

The Minor Injury Unit will be open between 11am and 4pm.  To contact them please dial 01598 752520.

EASTER OPENING TIMES

The GP Surgery will be closed from Friday 25th March to Monday 28th March inclusive for the Easter Weekend.  Normal Surgery hours will resume on Tuesday 29th March.  For care and advice during this period please phone the out of hours service on 111.  

The Minor Injury Service will be open on Friday through to Monday between 11am - 4pm.  Please phone 01598 752520.

Meningitis B Vaccination

We are currently unable to offer the Men B vaccine to any child other than part of the childhood immunisation programme.  However, we are working alongside another practice in hope that when private stocks become available those wishing to pay for a vaccine can do so.  Costs are yet to be confirmed and stocks are not likely to become available until at least June/July 2016.  We will update you when more information is available

Osteopathy Clinics

As from 20th October 2015 Ed Stenner and Katarina Smith joined the team at Lyn Health offering their Osteopathy Services.  Kat and Ed are also sports massage therapists; something which does not just benefit sports people but anyone of any age.  Prices start from just £35.00.  For further information either speak to your GP or contact ED or Katarina on 07824168862 or visit  http://www.exmoorosteopathy.co.uk/ 

Local Shared Care Record

Patients have told us they don’t want to have to tell their story every time they see a different doctor, nurse or visit hospital or A&E; this can be stressful and takes a long time.

The reason patients have had to do this up until now is because every health and social care organisation holds a different set of records about them.

The Local Shared Care Record project will enable us to bring together your information and present this to the professional caring for you, but only once they have your permission and if your GP practice have agreed to enable this.

How it works
The Local Shared Care Record securely connects different medical and care computer systems together.

When your records are requested, it collects the information from the different systems and shows the information to the requestor. None of the information it collects is stored and none of it can be changed. Because it collects the information only when it is needed, the information is always accurate and as up to date as possible.

Before any information is collected or displayed to a care professional, that professional must have your consent to view your record. Your consent is recorded on the system so that we know exactly who has accessed what information and when. The GP who holds the original record can see who has viewed it and that you have given consent.

The Local Shared Care Record uses the secure NHS network to retrieve the information and displays a read only view for the care professional to use to support the delivery of care at that specific point in time.

What does it mean to you?
For you, the shared care record means that you have:

  • Joined up safer care
  • More time spent on your care
  • All of your information in one place

All of which adds up to safer and better care for YOU!

Who is involved?
At the moment, there are four NHS organisations involved in the shared care record. NHS NEW Devon CCG GP practices that have opted to enable information sharing, Northern Devon Healthcare NHS Trust; Devon Partnership NHS Trust and Devon Doctors Ltd (GP Out of Hours Service).

NHS NEW Devon is encouraging all GP practices to take part. The more patient records that are shared in this way, the more likely your care provider will find the information needed to provide you with better quality and more effective care.

Not all care providers can view the Local Shared Care Record. It is only available to the care organisations in Devon that have signed up to the system. NEW Devon CCG will be rolling out the Local Shared Care Record in Devon ensuring that patient confidentiality is maintained at all times.

How do I found out more?
The leaflet ‘Making your health record work better for you’ provides the most important information about Local Shared Care Records. You can get a copy from reception at the Surgery or download it below.

There is also have a  frequently asked questions (FAQ) sheet that may help you in understanding more about this new system.  The questions have been designed to provide general information about your medical records, as well as specific detail relating to the new Local Shared Care Record. You can get a copy from reception or download it below.
 
For more information on how your medical records should be managed you can also visit the NHS Choices website.   

How is the local shared care record in Devon different to Care.data and the national Summary Care Record?
Both Care.data and the national Summary Care Record are separate and national initiatives which are not connected to the Local Shared Care Record in Devon. For more information about the national initiatives you can visit the NHS Choices website.
You have the right to stop information that identifies you from being shared, locally and/or nationally, outside your GP practice.
 
For more information click on the link below:
 

Named Accountable GP For All Patients

If you are already registered at the Practice you will have been registered with a GP at that time. Should you wish to be reminded of your named GP please do not hesitate to contact us or if you wish to change to another GP please let us know in writing stating the reason why and we will make every effort to accommodate your preference.

Results of latest GP Survey

Excellent results have once again been achieved in the latest survey of GP Practices.  We strive to offer the best service possible to patients in and around our practice area and will continue to work hard on maintaining these excellent outcomes.

https://gp-patient.co.uk/practices/L83068?term=Lynton+Health+Centre+%28EX35+6HA%29

Patient Online Access

By 2015, everyone in England will have access to their GP medical records online. Many other health and social care organisations are providing access to records too, and some people are creating their own health records online.  Having access to your records online is a great way to get involved in looking after your health. It’s natural to want to know what’s in your records, and to use the information in them to help you get the best care and feel more in control.

 Your records contain personal information, so it’s important to keep them safe. You should take the same care with your health and social care records as you do if you use online banking. The attached guide explains how to access your records safely, keep them secure, and share them safely, if you choose to.

 The guide has been written for people who are accessing their own records and who may want to share them with others. It doesn’t include specific advice if you’re using records on behalf of someone else who can’t do it themselves (for example, your children or someone who needs support to make decisions).

Lyn Health already offers online access to appointments, ordering prescriptions and the ability to access your medical record.  To apply for online patient services please complete the attached form and take it to reception with a form of photographic ID (passport or driving licence).

Should you not wish to access your medical record online then please inform the surgery in writing of your request.

Patient Guidance Booklet.pdf    PatientOnline-registration form[1].pdf

 Over 75 health Checks

Patients over 75 are encouraged to have a regular health check.  We aim to complete this as part of the annual review for those patients taking regular medication.  However if you would like to have a check up please contact the surgery to make an appointment.

 When we are closed you can contact 111 for general medical advice.

For urgent medical help from a GP which cannot wait until your practice opens, or be provided at an MIU or walk-in centre, contact NHS 111

PPG Report 2014/15

Patient Group Annual Report 2014.doc click on the link to find out what the Patient Participation Group have been involved with over the last 12 months.  If you wish to become involved with the group and have your say about your local healthcare provision then please contact the surgery.

Friends and Family Test

Please take the time to complete our short survey when visiting the surgery.  Questionnaires available at the reception desk  Results will be published on the website each month and we welcome the feedback.  You can also complete the survey on line by clicking the link at the bottom of the home page.

 Nurse Led Minor Injuries Service available

For further information on the range of conditions treated in our nurse led minor injury service please visit the clinics & services page.

 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website