Noticeboard

Appointments
Morning Surgeries start at 8:30am and afternoon surgeries at 2.00pm.  Appointments can be made by starting an eConsult, booking at reception, calling the surgery on 01598 753226 or via our online appointment booking system. Appointments are at ten minute intervals.

Telephone Advice
Sometimes a telephone call will avoid the need for a consultation. If you wish to speak to a doctor, please ask the receptionist to request that the doctor calls you back. It would be helpful if you could indicate the degree of urgency.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Latest News

Flu Update - 12.10.2020

 

We are now out of stock of flu vaccines. If you have an appointment booked a vaccine has been allocated to you. If you cancel the appointment then the vaccine will be allocated to someone else. We will not be taking any further appointments at this time. However, we are in the process of trying to secure extra stocks. Therefore, if you are over 65 or in the “at risk” group and would like to have your flu vaccine, please contact us by the 6th November 2020 and we will add you to our waiting list. If we do not hear from you we will presume that you do not wish to have one. As soon as we have further information we will let you know, this may not be until the end of November.

 

With regards to the 50-64 year old vaccines as suggested by the government, the surgery has received no information regarding supply of flu vaccines for patients outside the usual 65+ or at clinical risk group. Please do not telephone the surgery regarding these vaccinations. We will update you further when information is available to us from NHS England.

 

We would like to thank everyone who attended our flu clinics to date for your positive comments and co-operation in helping these clinics to run so smoothly.

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COVID-19 UPDATE FROM THE PRACTICE

At the start of the pandemic we had to rapidly change our way of working We switched to telephone triage and implemented many new systems such as video and online consultations to keep our patients and staff as safe as possible. We have continued to see patients for face to face appointments and investigations when required.

 

There are still a number of restrictions on how we can operate as a practice as we are still in a pandemic situation and in accordance with Public Health England advice need to continue to keep footfall in the surgery low, keep social distancing measures and PPE in place including adapting our flu clinics to comply with these regulations.

 

We have understandably recently seen an increase in demand for our normal/routine services combined with more seasonal illnesses due to the Autumn return to schools (please click here for advice on illness in school children). Due to the increase in demand, if your problem isn't urgent, you may have to wait longer than previously for routine appointments.

 

The last few months have been a time of huge change for us all but our patient services team will continue to assist you in any way they can.

 

Please note we cannot arrange COVID tests at the practice or speed up access to tests or results.

 

Thank you for your support, we will continue to update you on any changes as they occur.

Thank you!

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Flu Clinic Information for Saturday 26th September and Saturday 10th October Clinics

The Flu clinics will be held at the surgery. Please arrive at your appointed time only and wear a face covering.

 

There will be no parking available and you will be required to wait outside the surgery, observing social distancing. Our Patient Services Team will be on hand to guide and direct you. Please ensure you are wearing loose clothing and do not bring any unnecessary items with you. Only you will be permitted to enter the building for your vaccination, unless you require a carer. There will be no toilet facilities available.

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Repeat Dispensing of Medications

 

Due to COVID we have moved a lot of patients to electronic repeat dispensing to reduce the amount of paper in the system. This means that they have been pre-authorised by the doctor for a set period of time for the chemist to dispense and therefore means many will not need to order each time they need them, simply collect from their nominated pharmacy when they are due. If you order online you may notice that you cannot order until a long way in the future, this will indicate you have been moved to repeat dispensing. If you do not need a medication when you collect them from the pharmacy please reject them whilst you are there. Please ensure you check your medications on collection before leaving the pharmacy premises.

Flu Clinics 2020

Flu clinics will be held on  

Saturday 26th September for over 65’s and Saturday 10th October for At Risk Groups and Over 65’s.

 We will also be offering the pneumococcal vaccine to those who are eligible.

 Please call 01598 753226 to book.

 Further information will be available nearer the time. Please look out for our advertising of this.

 

Exemptions for face coverings

We have had patients contacting us seeking verification of exemptions from GPs. There is no requirement for an individual to prove that they have a valid case for exemption if they cannot wear a face covering, therefore, GPs are not able to provide verification of exemptions.
Some people may feel more comfortable showing something that says they do not have to wear a face covering. This is a personal choice, and is not necessary in law, verbal communication of this is good enough. Template exemption cards are available for patients to print or download should they wish to. Click Here
 

Free Food and Vitamin Vouchers

Meals

Information for Visitors to the Area

Visitors2Visitors1

Patients wearing face coverings in practices

The surgery has a legal responsibility to protect staff and patients from risks associated with COVID-19.  We have conducted our own risk assessment to determine necessary controls, and we ask that patients please apply a face covering before entering the surgery.
 
Wearing a face covering is an added precaution that may have some benefit in reducing the likelihood that a person with the infection passes it on. Evidence shows a face covering can help in reducing the spread of droplets; it stops them from leaving the mouth and nose area and reduces the size of area in which they spread.
 
A medical grade clinical mask is not necessary. These need to be prioritised to clinical staff working in high risk areas. Instead, for patients who are visiting healthcare sites, a face covering is sufficient and there is guidance for people to make these at home with items they may already own.
 
Contaminated droplets can also be picked up from surfaces by touch and subsequently from touching the face. It is important people refrain from touching their face covering when wearing it, where possible, to avoid hand to mask transmission of the virus. Face coverings are not a replacement for social distancing. Regular hand washing remains an important action.

Protecting shielding patients from scams and financial abuse

During the pandemic, members of the public are being targeted in scams, particularly those who are isolated from family and friends, those who are older, and those who have care and support needs – including shielding patients.  Patients will not be required to disclose any financial information to access support through local or national shielding support arrangements.

 

National Trading Standards and Citizens Advice have produced resources which can support patients and healthcare professionals to notice the signs and report anything suspicious.  If you think someone is being abused or neglected you can raise a safeguarding concern by calling:

Government Advice

Government coronavirus advice related to employment and going back to work.

We are unable to give advice related to going back to work however this link provides you with all the national guidance available at this time

https://www.gov.uk/government/news/new-guidance-launched-to-help-get-brits-safely-back-to-work

 Government advice related to schools re-opening

We are unable to give advice related to schools reopening however this link provides you with all the national guidance available at this time

https://www.gov.uk/government/collections/coronavirus-covid-19-guidance-for-schools-and-other-educational-settings

Patient Service Meeting

We will be CLOSED on Thursday 14th May 2020 between 1pm and 2pm for a Patient Services Meeting.

Possible Scam - COVID-19 test code text message

There has been notification of a scam text message regarding Covid-19 testing codes. Some patients are reporting they have received a text with a code for a test when they haven't contacted NHS 111. 111 have confirmed they have NOT sent out these texts, if you are in receipt of these messages you should delete them immediately without responding. 

Covid help

Coronavirus book for children....click here to download

Message from Sarah Stapleton- Practice Manager

As the working week draws to a close, what a week it has been! The impact on our normal daily lives has been huge with businesses and schools closing, travel restrictions and social distancing put in place. The way you access routine health care is working in a different way and I am very much aware that we have sent lots of instructions out over the last two weeks and contact with the surgery is now via telephone and internet.


Rest assured we are not sitting in the practice twiddling our thumbs as there is a lot of work being done with our neighbouring practices on how we can support each other as there is 25% of the clinical primary care workforce across Devon either ill or self isolating. As things escalate, which it is predicted to do in the next 2 - 3 weeks, we will be called to arms to look after people across the whole of North Devon and are putting systems in place to be able to do so.


I end my message with a huge round of applause for your support in doing what we are asking you to do as it is enabling us to manage the work, keep the staff safe and support the nurses with their ever increasing community workload.


THANK YOU from us all.
STAY SAFE, KEEP WELL, STAY AT HOME AND PROTECT THE NHS.

*** IMPORTANT INFORMATION REGARDING MIU ***

 

Due to the current Covid-19 crisis we have had to make some changes in the way we deliver some services for you. From today the Minor Injuries Service will be run by the doctors using a triage system.

 

If you feel that you need to be seen for a minor injury please telephone the Health Centre on 01598 753226 first. DO NOT JUST TURN UP. A decision will be made by the doctor as to the most appropriate course of action.

 

The Minor Injury Unit will be closed at weekends for the foreseeable future. If you have a minor injury, at a weekend, contact 111 or visit A&E if your problem is more severe.

 

These changes have been put in place for your safety and to enable the nursing team to manage the increasing demand they are facing in the Lynton area at this time.

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Repeat Prescriptions during COVID-19 pandemic

We will not currently be altering the repeat prescription protocol during this period to help maintain stocks of medications for all.  Please therefore request your medication as normal. 

To avoid coming into the practice we can sign you up for online prescribing.  To do this just contact us and we will be able to do this for you.  We also have a prescription post box outside the surgery.

Prescriptions can be requested upto 7 days before they are dueAny requests that are beyond this will not be processed.

Check what medicines you have at home before re-ordering your prescription.

  • If you don’t need the medicine, don’t order it.
  • If you need the medicine in the future you can still request it. This includes medicines that are prescribed to be used as and when required.
  • You can order prescriptions online

Help us to maintain essential stocks of medications during this time so that everyone in need of prescription medication can be issued what they require.  Thank you

 

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